Refund & Billing Policy

Effective date: 2026-07-16

How billing, credits, cancellation, and refunds work.

This Policy is part of, and incorporated into, our Terms of Service. Payments are processed by Stripe.

Credits

EdxAI is used with credits— a limited, non-transferable license to use the Service, with no cash value, consumed at the moment you submit a request (different actions may cost different numbers of credits, shown before you use them). You can see your balance and usage in your dashboard.

Subscriptions and automatic renewal

If you buy a subscription, it automatically renews at the end of each billing period at the price disclosed at checkout until you cancel. By checking the consent box and completing your purchase, you expressly consent to these auto-renewal terms. You may cancel at any time in your dashboard or the Stripe customer portal; cancellation stops future renewals and takes effect at the end of your current period. Cancelling online is as easy as signing up. The price, frequency, and cancellation method are shown next to the consent control at checkout.

EU / UK / EEA consumers — 14-day right of withdrawal

If you are a consumer in the EU, UK, or EEA, you normally have a 14-day right to withdraw from a purchase of digital content/services. Because EdxAI is supplied digitally and credits are consumed on demand: at checkout you confirm, by a separate action, that you want the Service and your credits available immediately and that you understand you lose your 14-day withdrawal right for any credits you actually use. Unused credits remain fully refundable within 14 days of purchase. Nothing here limits your non-waivable statutory rights.

Refunds (all users)

• Unused credits: refundable within [14] days of purchase on request to support@edxai.app.
• Consumed credits and current subscription periods: generally non-refundable, except where required by law, where the Service failed due to a fault on our side, or at our discretion.
• Duplicate or erroneous charges: contact us and we will investigate and correct genuine errors.

Refunds are returned to your original payment method via Stripe. Where applicable law grants you a stronger refund right, that law controls.

Chargebacks and disputes

If you don’t recognize a charge, please contact support@edxai.app first — we can usually resolve it faster than a bank dispute. Our charges appear on your statement as “EDXAI.” Filing a chargeback for credits you have used, instead of contacting us, may result in suspension of your account pending resolution.

Taxes and price changes

Prices may exclude applicable taxes, which are added where required. We may change prices going forward; changes apply to future purchases and renewals, and for subscriptions only after any notice the law requires.

Contact

Billing questions: support@edxai.app.